Transforming Patient Experience with Real-Time Care Intelligence
The Challenge: Turning Delayed Feedback into Actionable Insights
Hospitals had data. But not insight when it mattered.
PXB was designed to bring patient experience into the moment, so care teams could listen, respond, and improve while care was still being delivered.
Services Provided
UX / Visual Design
Mobile Product Engineering
Data Security & Compliance
Quality Assurance
Industry
Healthcare / Patient Experience
Our Approach: Designing a Connected and Transparent Care Experience
At AcmeMinds, we believed that improving patient experience starts with clarity, accessibility, and timely communication. Our approach focused on building a solution that seamlessly fits into the hospital ecosystem while being intuitive for patients of all ages.
We began with in-depth UX research, engaging both patients and care teams to understand their pain points and expectations. These insights shaped a patient-first design that simplified interaction even in high-stress healthcare environments.
Real-Time Feedback
Patients can rate doctors, nurses, and services instantly during their stay.
Low ratings trigger real-time alerts, allowing care teams to act immediately. Problems are addressed the same day instead of weeks later.
Clarity Around Care
Patients often see multiple providers but rarely know who is responsible.
The My Care Team feature gives patients a clear, real-time view of their assigned clinicians, improving transparency, trust, and accurate feedback attribution.
A Connected Experience
Built for Trust
Behind the experience is a secure and scalable platform that integrates with clinical systems and delivers real-time insights across care teams.Every interaction is mapped, protected, and actionable.
Every interaction is mapped, protected, and actionable.
The Impact
Real-time visibility transformed how hospitals respond to patient needs.
70%
Feedback captured during hospitalization
55%
Faster response time
45%
Reduction in unresolved complaints
I have had the pleasure of working with the Acme Minds team on a number of projects over the last few years. Each project is different from the last. Their team has been able to adapt, plan for, and provide resources to deliver the project to our needs and expectations. They have been flexible with regards to the time zone differences and communication has been outstanding throughout each project. AcmeMinds is our go-to trusted resource when it comes to technology projects. Site development, to data cleansing, to enterprise integrations they deliver!
Ready to transform patient care with real-time in-hospital feedback?
PXB provides a mobile-first feedback platform that helps hospitals elevate patient experience, address concerns promptly, and build stronger trust.
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