90%
audit-ready documentation coverage
85%
faster certification timelines
99.9%
system uptime with proactive monitoring
85%
reduction in security and compliance gaps
Strengthening Healthcare Data Protection with Security-First Design
Risk Assessment
Compliance Framework Design
Security Controls
SOC Documentation
Monitoring Setup
Healthcare Technology
Security and Compliance Enablement
In healthcare, trust is not earned after launch; it must exist before the first patient interaction.
When the PXB healthcare experience platform was conceptualized, its purpose was clear: enable hospitals to collect real-time patient feedback and improve inpatient experiences. But beneath this goal lay a critical responsibility. The platform would handle sensitive patient data, integrate with clinical workflows, and operate within one of the most heavily regulated industries.
From day one, the platform needed to meet HIPAA requirements and demonstrate SOC 2 compliance, not as a future milestone, but as a foundational expectation. Any gaps in security, documentation, or operational controls could delay hospital adoption, erode confidence, or fail audit scrutiny.
The challenge was not just to secure the system but to design a scalable, audit-ready security framework that could support rapid hospital onboarding without rework or risk.
audit-ready documentation coverage
faster certification timelines
system uptime with proactive monitoring
reduction in security and compliance gaps
Before writing a single control or policy, AcmeMinds conducted a deep security and compliance assessment to understand where the platform stood and what hospitals and auditors would expect.
Key risks identified included:
To succeed, the platform required more than point solutions; it needed a repeatable, compliance-aligned security program capable of standing up to enterprise healthcare audits.
Rather than treating compliance as a post-launch activity, AcmeMinds intentionally embedded security, privacy, and audit-readiness into the product build phase.
Before any marketing efforts or hospital onboarding began, the platform completed a full SOC 2 Type I readiness program, ensuring controls were operational and not theoretical.
We implemented physical, administrative, and technical safeguards to protect patient data at every touchpoint. This included:
We designed a complete Trust Services Criteria-aligned control framework covering security, availability, and confidentiality. This included
Every system interaction underwent a thorough review with a privacy-first approach. We established a robust system architecture, meticulously assessed all data exchanges with EHR systems, and deployed secure APIs alongside protected communication channels. Our commitment extended to ensuring the safeguarding of Protected Health Information (PHI) across all workflows, thereby maintaining the highest standards of data protection and privacy.
To eliminate audit friction, we produced complete documentation sets including:
The outcome was a healthcare platform launched with security built into its core not added as an afterthought. SOC 2 Type I readiness was achieved before the go-to-market stage, and a HIPAA-aligned security architecture was operational from the first hospital deployment. There were zero critical security gaps identified at launch, and hospitals adopted the platform with immediate confidence in its security posture.
I have had the pleasure of working with the AcmeMinds team on a number of projects over the last few years. Each project is different from the last. Their team has been able to adapt, plan for, and provide resources to deliver the project to our needs and expectations. They have been flexible with regards to the time zone differences, and communication has been outstanding throughout each project. AcmeMinds is our go-to trusted resource when it comes to technology projects. From website or App development to data cleansing to enterprise integrations, they deliver!
AcmeMinds helps healthcare and enterprise platforms achieve HIPAA, SOC 2, GDPR, and PCI DSS readiness through structured, scalable security frameworks designed to grow with your business.
Designing and building web & mobile app experience
