IT Operations & Incident Management Specialist

Location: Chandigarh(US time overlap)

Experience: 5–8 years

Department: Not specified

Type: Full-time

We are looking for a confident, articulate IT Operations professional who can act as an Incident Commander, take ownership of issues, and communicate clearly with senior stakeholders. This role requires strong incident management, coordination, and communication skills, not just technical knowledge.

Key Responsibilities

Own and manage production incidents end-to-end (triage, coordination, resolution, closure)
Act as the primary point of contact during incidents
Coordinate with L1/L2/L3 teams, developers, QA, DevOps, and IT
Provide clear, concise status updates to managers and executive stakeholders
Manage Jira tickets, escalations, and SLAs
Handle IT admin tasks , including:
- Developer/QA onboarding & offboarding
- Tool and access management (Jira, email, internal systems)
Support post-incident reviews and follow-up actions

Must-Have Skills

5+ years in IT Operations / Incident Management / System Administration
Proven experience as an incident owner or incident commander
Excellent verbal and written communication skills
Strong experience with Jira or similar ticketing systems
Comfortable speaking with senior stakeholders and leadership
Ability to take ownership and drive issues to resolution

Not a Fit If

You are uncomfortable leading calls or speaking with executives
You prefer passive ticket handling without ownership

Ideal Candidate

Calm under pressure
Confident communicator
Action-oriented and accountable
Preference will be given to an immediate joiner

Your Well-Being, Our Priority

At AcmeMinds, we believe people do their best work when they feel supported, valued, and empowered.

Open Culture

Just clear communication, shared goals, and mutual respect.

Work-Life Balance

We believe in focused work during work hours & real life after. Our team culture encourages personal time.

Health Benefits

Comprehensive medical coverage and access to mental wellness resources because your health matters.

Inclusive Culture

We celebrate differences, champion diversity, and ensure everyone feels safe to be their authentic selves.

The AcmeMinds Hiring Journey

Apply Online

Send us your resume and portfolio (if applicable). We review every application with care.

Intro & Interview

A quick, friendly conversation to get to know you and for you to get to know us.

Final Interview

A conversation with leadership, culture fit, career goals, and what growth looks like at AcmeMinds.

Offer & Induction

If it’s a match, we’ll send your offer and get you started with a smooth, welcoming onboarding.

How to Apply

Submit your application using the form with your details and updated CV.

Alternatively, you may email your resume to hiring@acmeminds.com with the subject line:

IT Operations & Incident Management Specialist - Your Name

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